Free help & advice Customer Support and Assistance

Want to have a deal? Get Started
Cityscape with modern skyscrapers at night, illuminated roads, and network signal lines.

Privacy Policy

This Privacy Policy explains how XECURE Pty Ltd handles personal information in Australia in line with the Australian Privacy Principles. It applies to our website, partner portal and support systems. It does not cover our Partners’ own websites or systems

Xecure logo with colorful design and text on a white background

What we collect

  • Contact details for distributors, Partners and applicants
  • Account information for the portal and support tools
  • Device and diagnostic logs provided for support
  • Website analytics, cookies and form submissions
XECURE logo with colorful abstract shapes in the background

Why we collect it

  • To provide products, support and training to Partners
  • To manage accounts, orders and RMA requests
  • To improve products, documentation and the website
  • To send service notices and product updates. You can opt out of marketing at any time

Legal basis and consent

  • Person holding a tablet with digital icons on a blurred background

    We collect, use and disclose personal information for the purposes listed above and as permitted under the Privacy Act 1988 and the Australian Privacy Principles

  • Person holding a small electronic device over a desk with computer components.

    Where consent is required, we will ask for it. You can withdraw consent for marketing at anytime

Disclosure to service providers

We may disclose personal information to service providers who help us operate our website, support systems, hosting, email and logistics. We require confidentiality and appropriate security measures. We do not sell personal information. Examples include Shopify, Zendesk, email and cloud hosting providers. A current list is available on request.

Storage, location and security

We use reasonable safeguards to protect personal information. Access is limited to personnel who need it. Data may be stored in Australia or in overseas data centres operated by our service providers. Where information is transferred or stored outside Australia, we take reasonable steps to ensure similar protections apply.

Retention

We keep personal information only for as long as needed for the purposes above or as required by law. When no longer required, we take reasonable steps to de identify or securely destroy it.

Access and correction

You can request access to, or correction of, personal information we hold about you. We will respond within a reasonable period.

Cookies and analytics

We use cookies to operate the website and measure usage. You can control cookies in your browser. Some features may not function without them.

CCTV and site data

If you are a Partner installing XECURE systems, you are responsible for complying with privacy and surveillance laws at your customer sites, including signage and consent where required. XECURE only receives footage or logs if you provide them to us for support.

Children

Our products and services are for professional use. We do not knowingly collect personal information about children

Complaints

If you have a privacy complaint, contact us first. We will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

  • We may update this policy from time to time. The date on this page shows the most recent update.
  • Two people shaking hands at a desk with a computer monitor displaying code in the background.

    Contact

    XECURE Pty Ltd
    Email: support@xecure.com.au
    Address: [TBA]

  • CCTV camera mounted on a wall at night with blurred background

    OAIC contact

    Office of the Australian Information Commissioner
    www.oaic.gov.au
    Phone: 1300 363 992

Our team is available Monday–Friday, 9:00 AM to 6:00 PM (Business Time Zone).