Free help & advice Customer Support and Assistance

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Support and On-site Assistance

Choose the lane that fits your enquiry. During business hours you can call, lodge a ticket or startchat. For the fastest path, use Zendesk with a clear subject and serial number where applicable.
You can also reach us directly via email at support@xecure.com.au for any general or technical inquiries.

⚠︎ Important: Do not include card numbers or confidential banking details.

BUSINESS HOURS

  • Monday to Friday, 8:30 am to 5:30 pm AEST or AEDT.

    Ticket acknowledgement target is within 1 hour during business hours.
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On-site assistance

Partners can book XECURE technicians for commissioning, complex integrations or recovery work. Engagements are delivered under your brand and coordinated with your team.

How to book: open a Technical ticket and select On-site assistance as the category. Provide site address, window, scope and any access requirements.

Data and privacy

  • Do not email live CCTV footage unless requested. If temporary credentials are needed for testing, provide them in the ticket and reset after closure.