Want to have a deal? Get Started

Cityscape with modern skyscrapers at night, illuminated roads, and network signal lines.

Terms and Conditions

These terms apply to the wholesale supply of XECURE hardware and software to approved partners in Australia. XECURE does not sell direct to end users.

Definitions

  • Partner

    an approved security business with a XECURE partner account

  • Goods

    XECURE hardware and software supplied to the Partner

  • Order

    a purchase order or online order placed by the Partner

Ordering and payment

Orders are subject to acceptance by XECURE. Pricing is in AUD and exclusive of GST unless stated otherwise. Payment is due prior to dispatch unless you have an approved account. XECURE may cancel or hold orders where payment is not received or where fraud is suspected.

Delivery and risk

Risk passes on delivery to the Partner or the Partner’s carrier. Delivery dates are estimates.
XECURE is not liable for delays outside its reasonable control.

Inspection and acceptance

Check deliveries on arrival. Notify XECURE of shortages, damage or incorrect items within 7 days of delivery.

Warranty

XECURE hardware carries a 24 month warranty from shipment for defects in materials and workmanship under normal use. This sits alongside rights under the Australian Consumer Law that cannot be excluded. Full details are on the Warranty and Returns page.

Returns and RMA

All returns require an RMA number. Request an RMA by email to support@xecure.com.au and
include the printed RMA form in the box. The RMA process and shipping rules are set out on the Warranty and Returns page.

Advance replacement

Advance replacement may be available to approved partners by arrangement. A deposit or PO hold may apply and the faulty unit must be returned within the stated window.

Software and firmware

Software and firmware are licensed, not sold. Use is subject to the licence terms provided with the product and any updates.

Limitation of liability

To the extent permitted by law, XECURE excludes indirect or consequential loss, including loss of profit, revenue, data or business interruption. For breach of a consumer guarantee that cannot be excluded, XECURE’s liability is limited to repair or replacement of the Goods or the cost of doing so.

Privacy

Personal information is handled under the Privacy Policy. See Privacy Policy for how we collect, use and protect data.

GST and tax

Prices may be subject to GST. Partners are responsible for any customs, duties or taxes applicable to international shipments.

Force majeure

XECURE is not liable for delays or failure to perform due to events beyond its reasonable control, including supply chain disruptions, transport issues and natural events.

Governing law

These terms are governed by the laws of Australia. The parties submit to the non exclusive jurisdiction of the courts of the relevant state or territory.

Contact

  • XECURE Pty Ltd

  • Email: support@xecure.com.au

  • CCTV camera mounted on a wall at night with blurred background

    Warranty and Returns

    Warranty and Returns: /warranty-returns/

  • Person using a tablet with digital icons and a shield symbol on a blurred background

    Privacy Policy:

    Privacy Policy:/privacy-policy/

Our team is available Monday–Friday, 9:00 AM to 6:00 PM (Business Time Zone).